Assistance / Referral
Assistance and Referral is the core program of Helping Hands. The program serves Rockwall County residents in a financial crisis. Financial relief is pledged for critical needs as part of a strategic plan that is worked out between the applicant and a Helping Hands volunteer or staff member.
Helping Hands is committed to providing sufficient resources to make a significant difference for the family. Providing too little help does not help the applicant nor does it reflect well on the agency. However, providing too much help depletes funds needed for other residents who are in need. Good stewardship can be a delicate balancing act.
Trained volunteers are the heart of the program, and applicants for assistance are usually interviewed by volunteers. Staff members are available to work with clients who have unusually complicated situations, or need the help of an interpreter.
